☰

Frequently asked questions

Questions

1. Will I be charged Sales tax on my order?

Sales tax will be collected when shipping orders to California and Florida. Sales taxes are calculated based on your ship to address. Applicable taxes will be added to your purchase and shown at the order summary screen during the checkout process. For any return or exchange all taxes will be credited as well.

2. What payment methods are accepted?

At this moment the payment can only be done by the following credit card brands:

* American Express
* Discover
* Master Card
* Visa 

We will not charge your credit card until we ship your order. However, an authorization will be placed on your card to ensure funds are available and may have an effect on your available balance.

3. What is my 3 or 4 digit security code?

Your Card Security Code (CSC) or Card Verification Value (CVV) can be found on the back of your credit card generally on the signature strip (Visa, MasterCard, Discover) or front of the card above your account number (American Express.) This number helps keep your transaction safe.

4. What should I do if my credit card is not authorized when placing an order?

If your credit card is not authorized, first try to enter the credit card and billing information again. If you have re-entered the information correctly and still are not authorized, you can re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.

5. Will I receive a confirmation after placing an order?

We will send you two confirmation emails after placing an order. The first will arrive within 24 hours and confirms that your order was received. The second will arrive from UPS when your order is shipped with your tracking information. 

6. Can I cancel or change my order?

You can change your order at any time before you submit your order. However, once your order is placed, our order fulfillment and shipping systems are designed to get orders on their way to you quickly. We are unable to alter an order once it has been submitted. If you have any questions about an order you have placed, please contact our Customer Service Department online or at 800-509-8889. Our Consumer Services Team will make every effort to assist you.

7. What are my Shipping Options?

RiderSandals.com ships to addresses within the U.S.A., U.S. Territories, and APO/FPO/DPO addresses.

Orders placed after 12pm Eastern Time will be processed the following business day. Standard shipping orders will be shipped within 3 business days following processing.

UPS Ground

When you choose Standard UPS Ground service to ship your items within the 48 contiguous states, you can expect your order to arrive in 3-5 days after your shipment notification email is sent. Delivery days are Monday – Friday, excluding U.S. holidays. We do not offer Saturday delivery at this time.

UPS 2-Day

When you choose UPS 2-Day service to ship your items within the 48 contiguous states, you can expect your order to arrive within two business days when placed by 12:00pm ET Monday – Friday, excluding U.S. holidays. We do not offer Saturday delivery at this time.

UPS Next Day

When you choose UPS Next Day service to ship your items within the 48 contiguous states, you can expect your order to arrive within one business day when placed by 12:00pm ET Monday – Friday, excluding U.S. holidays. We do not offer Saturday delivery at this time.

 

Delivery to P.O. Boxes, Alaska, Hawaii, and Puerto Rico may take 1-2 weeks via Priority Mail delivery.

8. What are the Shipping Rates?

Flat Rate Ground Shipping

Standard Ground
1 Pair - $ 8.00
2-3 Pairs - $ 10.00
4 + Pairs - Free

Priority Mail, 2nd Day and Next Day shipping charges will vary according to the weight of your order.

9. What is the Return/Exchange Policy?

RETURNS

We will accept returns on regular and sale price, unworn merchandise purchased from the RiderSandals.com website for up to 30 days from the shipping date. Simply mail the merchandise back to us with the completed Return or Exchange form that you received with your original packing slip. Your return should be in good condition, in the original box, and with the proper return or exchange form to ensure your return is processed accurately. Shipping charges for any returned item(s) are the responsibility of the client. Upon inspection your return will be completed by the method below:

  • Regular and Sale price merchandise- Within the 30 day return period a credit will be given to the original method of payment.

We do not accept returns after 30 days, returns after 30 days will be returned to the customer. The credit will include any taxes paid. Shipping and handling charges are not refundable. Refunds of merchandise to your credit card may take up to one billing cycle to appear on your credit card statement. We only accept returns from our Ecommerce website. Product purchased from other retailers must be returned to the original place of purchase.

EXCHANGES

We will accept exchanges on regular and sale price, unworn merchandise for up to 30 days from the shipping date. Tell us how we can correct your purchase and we will exchange it and send it back to you with no shipping charge to you. Shipping charges for any returned item(s) being sent to us for exchange are the responsibility of the client. Please complete the Return or Exchange form that was sent with your original packing slip and include it in your return package. If the requested exchange is not available we will contact you for an alternative item or return your purchase per the return policy.

All returns and exchanges should be sent with a copy of the packing slip/receipt, a short note describing the reason for the return/exchange, name, phone number, and a return shipping address to:

Grendene USA
Customer Service
2481 Principal Row, Suite 300
Orlando, FL 32837

All exchanges and returns should be sent by a trackable method. We recommend using UPS, FedEx or USPS regular ground service. Rider is not responsible for packages lost in transit.

10. How can I contact Rider Sandals?

You can contact Rider Sandals through our Contact Us page or if you prefer, contact us by phone at 800-509-8889. Hours of Operation: Mon-Fri: 8:30am - 5:30pm ET

11. What kind of warranty does Rider offer?

ecause Rider is confident that its footwear is extremely durable as well as resistant to the elements, Rider guarantees the integrity of all Rider sandals for up to 1 year from date of purchase within the United States. Rider will replace any pair of defective Rider sandals at Rider's discretion. Please reference our Guarantee page for more information.

12. I bought a pair of shoes at full price, but they are now on sale — may I receive the difference in cost?

Once an item has been ordered the price is fixed. We do not offer price adjustments.