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Return Policy

We want you to be absolutely, positively satisfied.

Thank you for your recent purchase of Rider Sandals. If your sandals were purchased from juliano.ridersandals.com/shop within 30 days, please see our return/exchange policy below. If your sandals were purchased at a different retail location, please refer to their return/refund policy.

Rider will either exchange your sandals or reimburse you for the following reasons at Rider's discretion:

  • Wrong size, color, or style
  • Manufacturer defect
  • Mismatched sandals

* For all other reasons, please contact customer service at the information provided at the bottom of this page.

The pair of sandals that you wish to return/exchange will be replaced as requested if available or else Rider customer service will contact you to select a different style of equal or lesser value. Otherwise, Rider will provide you with a refund.

All returns should be sent with a copy of the packing slip/receipt, a short note describing the reason for the return/exchange, name, phone number, and a return shipping address to:

Customer Service

  • 2481 Principal Row
  • Suite 300
  • Orlando, FL 32837

Please contact Rider Customer Service if you have any questions or need additional information at (800) 509 – 8889 or (407) 859 - 7110. Contact Rider