information helps improve your browsing experience
Without the information we gather from our customers, we would not be able to sell merchandise via our website. Shopping on our website continues to improve as we get feedback from our customers. Gaining information such as the customer's name, shipping address, and billing information (when necessary) allows us to quickly and effectively ship merchandise to our customers.
Customer information also allows us to improve the navigation, content, and overall experience of browsing. Knowing the popularity of various areas of our website helps us determine how to organize links and make finding your way around less difficult. We improve how our products are displayed, the descriptions of our products, and the additional content on the pages too. As a result, browsing our website becomes much more enjoyable as we develop our pages to fit the preferences of our customers.
In certain situations we may have to share a portion of your information with an outside agency for shipping packages, sending communications, conducting research, etc. Our company would not be able to operate normally without these agencies. These agencies only use the pertinent information that is necessary to carry out tasks that we request and are bound by contract not to disclose any of your personal information.
collecting the information
Data that is collected automatically often comes from cookies or similar sources. Cookies are small packets of data that are stored on your computer and are commonly used by many websites. Cookies allow us to improve your shopping online, evaluate the effectiveness of our website, and recognize when you return to our website. Since cookies may be turned on or off, you may toggle your browser settings on your computer at any time. Conversely if you block cookies, many pages and functions of our site may not work properly.
Other data we obtain is from voluntary information. Our customers knowingly give information for certain functions and uses of our website. We may ask customers to provide information for things such as registering new products for our 1-year guarantee, purchasing merchandise, receiving beneficial emails, participating in surveys, and entering contests. The customer always provides this type of information to us at his discretion.
Common things that we may inquire about our customers are name, email address, phone number, and gender. We may also ask for other information to help us better understand the preferences of our customers. This information gives us the ability to configure our website to maximize entertainment, navigation, and shopping appeal. Our customer service is also available for questions and comments to ensure that we are fulfilling the needs you may have for our website or products.
Grendene's main intention for using this information is to constantly increase the quality of our customer service, products, and website for our customers.
As often as possible, we want to protect the identities and personal information of our customers. In rare cases, the law may require us to disclose information about a customer for various reasons. If this occurs, we will release only the information required by authorized individuals in such legal settings.